FAQ

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LOYALTY

Learn more about how to manage your account, check your points and claim your rewards.

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RETURNING AND EXCHANGING
ONLINE AND IN STORE

Everything you need to know on how to accomplish an efficient and speedy exchange. 

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FIND THE RIGHT SIZE

The key to comfortable and beautiful clothing? Find the perfect size for you! Most products have sizing charts in the description section. 

SHIPPING

Learn more about dispatch and delivery times for domestic and international orders.

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GIFT CARDS 

Spoil someone special with an in store or online gift card.

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FIND A STORE NEAR YOU

Locate your nearest boutique

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CONTACT US

We are always here to help!
Give us a call on 612 8097 0730 or get support via email at enquiries@carolina.net.au

SIZING & FIT

Our clothing range is based on Australian sizing and most are designed to be true to size.

Certain styles such as the Bianca Tops and Nice Tunics however are oversized as part of their style, so you can go down a size to find your perfect fit.

If a garment is oversized it will state this on the product page so please read the product information carefully to make an informed decision on what size to purchase AND you can always give us a call for specific garment measurements on 02 8097 0730.

PLACING AN ORDER

When checking out online you can select from the following options:

- Credit cards such as Visa, MasterCard and American Express
- Paypal
- Afterpay
- ZipPay
- Carolina Lifestyle Gift Cards

In store payments include:
- Cash
- Credit cards (excluding American Express)
- Afterpay
- Westfield Gift Cards if the store is located inside a Westfield Centre
- Carolina Lifestyle Gift Cards