FAQ

Our clothing range is based on Australian sizing and most are designed to be true to size.

Certain styles such as the Bianca Tops and Nice Tunics however are oversized as part of their style, so you can go down a size to find your perfect fit.

If a garment is oversized it will state this on the product page so please read the product information carefully to make an informed decision on what size to purchase AND you can always give us a call for specific garment measurements on 02 8097 0730.

To ensure you are choosing the right size please keep your own measurements on hand so you can compare them with our sizing chart, this is a guide to help you choose what size to order.

Individual sizing may vary slightly depending on the product so you can always give us a call on 02 8097 0730 or send us an email to enquiries@carolina.net.au to find out more information on particular pieces.

Often in the product description you will find some helpful sizing tips such as "this piece is oversized, go down a size for a fitted look" etc. so make sure you read the descriptions carefully to make an informed decision before you checkout.

When checking out online you can select from the following options:

- Credit cards such as Visa, MasterCard and American Express
- Paypal
- Afterpay
- ZipPay
- Carolina Lifestyle Gift Cards

In store payments include:
- Cash
- Credit cards (excluding American Express)
- Afterpay
- Westfield Gift Cards if the store is located inside a Westfield Centre
- Carolina Lifestyle Gift Cards

Certain items will be available online for pre-order before they arrive to stores and our warehouse as they are most-likely limited editions AND only a certain number of these can be created. We will not be ordering more stock once they sell out.

Other items which may be on pre-order are best-selling pieces that have run out of stock but will be back in stock soon. You can pre-order these pieces so that as soon as they arrive one will be dispatched straight to you.

The benefits of placing a pre-order is that you have priority as soon as they arrive and do not miss out on a print that you love as you will secure one for yourself before they are sold out.

If you pre-order an item, you purchase it as you do all other in-stock items online however the dispatch time can be between 1 - 3 weeks.

Please refer to the individual product pages for exact ETAs.

If you have accidentaly checked out with the wrong item or would like to cancel an order you must contact us immediately by emailing enquiries@carolina.net.au or calling 02 8097 0730 BEFORE your order is dispatched.

If it has been dispatched you will need to wait to receive the parcel and then we can provide you with an exchange or give you a credit note if you do not wish to keep the order.

We do no provide refunds if an order has been dispatched and you have not contacted us before it was sent.