But not for long!
Your favourite styles, all your must-have colours, and the pieces you've been eyeing off.
Stay tuned — you won't want to miss this one!
Sale Starts In:
Frequently Asked Questions
Black Friday Sale
When does the Black Friday sale start and end?
Our Black Friday sale begins at 10am AEDT on Wednesday 11 November 2026 and runs until 11:59pm AEDT on Sunday 22 November 2026, with 30 to 50% off storewide. Favourite pieces move quickly, so we recommend shopping early.
Will items sell out quickly?
Very likely. Almost every Carolina piece is made by hand by our artisans in Colombia, in limited quantities rather than mass production. Favourite prints and sizes tend to go first, so if something has caught your eye, we recommend securing it early.
Do you restock sold-out items during the sale?
Because each piece is handcrafted in small batches, we are unable to restock during the sale. Some best-sellers return later in the season and may be available to pre-order. Limited editions are not remade once they sell out.
Can I use discount codes during the sale?
No code is needed. Your Black Friday saving of 30 to 50% off is applied automatically and shown on the website, so the price you see is the price you pay at checkout.
I placed an order before the sale started. Can you honour the discount?
Black Friday pricing applies to orders placed from 10am AEDT on Wednesday 11 November 2026, so we are unable to adjust earlier orders. If your order has not yet been dispatched, contact us at enquiries@carolina.net.au or (02) 8097 0730 and our team will talk you through your options.
Can I combine multiple discounts or offers?
Black Friday savings are already applied to sale prices, so additional discount codes cannot be used during the event. Loyalty points cannot be redeemed at any time during the Black Friday sale, from 10am AEDT on Wednesday 11 November to 11:59pm AEDT on Sunday 22 November 2026. Carolina gift cards can still be used as payment at checkout.
I forgot to use the code. Can you apply it after checkout?
There is no code to remember this Black Friday. Every saving is applied automatically on the website, so your order already reflects the sale price.
Shipping & Returns
Are shipping times affected during Black Friday?
We aim to dispatch in-stock orders within 24 to 48 hours. During Black Friday, high demand can mean dispatch takes a little longer, and carriers are busier than usual too. You will receive tracking details by email as soon as your order is on its way.
Can I change my address after placing an order?
Yes, as long as your order has not yet been dispatched. Email enquiries@carolina.net.au or call (02) 8097 0730 as soon as possible with your order number and the correct address. Once an order has left our warehouse, we are unable to redirect it.
Do you offer express shipping?
Yes. Express delivery within Australia is AUD$12.99 on all orders. In NSW, the ACT and the national Express Post Network (most metropolitan areas), most orders arrive the next business day after dispatch; regional areas outside the network take 3 to 6 business days. Standard delivery is complimentary on Australian orders over $99.99. We also offer same-day delivery in Sydney and Melbourne on orders placed before 11am, priced by distance from our Alexandria warehouse or Armadale store, when the whole order is held at that location.
Do you ship internationally during the sale?
Yes. All international orders travel with FedEx or DHL. Standard shipping is complimentary on orders over USD$240 to the United States and the rest of the world, and over NZD$250 to New Zealand; below those amounts, a $20 flat rate applies. Estimated delivery after dispatch is 2 to 5 business days for North America, Asia and much of Europe, 3 to 5 for the UK and Ireland, and 1 to 5 for New Zealand. Any duties and taxes are collected at checkout, so there are no surprises on arrival.
What is your return policy during sale periods?
Black Friday pieces can be returned within 30 days of receipt for a credit note or exchange, using our return portal. The only exception is our Clearance section: these pieces are marked Final Sale and cannot be returned or exchanged unless faulty. Our first-purchase refund offer applies to full-priced items only, so it does not cover sale pieces. Australian returns go to: Carolina Lifestyle, Unit 26, 112 McEvoy Street, Alexandria NSW 2015.
How long do returns take to process?
Once your return reaches us, we email your credit note within 2 to 3 business days. Please allow a little extra time for postage over the busy sale period.
What if my package is lost?
If your tracking has not moved for 7 days, or it shows delivered but you have not received it, please check with neighbours and your local post office first. Then contact us at enquiries@carolina.net.au with your order number and we will follow up with the carrier. If you added Shipping Insurance at checkout, you are eligible for a replacement or refund if your order is lost, stolen or damaged in transit.
What if there is something wrong with my package?
We are so sorry if anything has arrived damaged, faulty or incorrect. Email enquiries@carolina.net.au within 3 days of delivery with your order number and a photo of the issue, and we will make it right as quickly as possible. Faulty items are always covered, including pieces marked Final Sale.
Customer Support
How can I contact customer service during Black Friday?
Our team is here to help throughout the sale, Monday to Friday, 9am to 5pm AEDT. Email enquiries@carolina.net.au or call (02) 8097 0730. Enquiries are higher than usual during the event, so we will reply as quickly as we can. Please include your order number so we can assist you sooner.
I haven't received my order confirmation. What should I do?
Confirmations are usually sent within a few minutes of checkout. First, check your spam, junk or promotions folder, and confirm that the email address entered at checkout was correct. If it still has not arrived after an hour, contact enquiries@carolina.net.au with your name and the email used, and we will confirm your order for you. Please avoid placing the order again, as this may result in a duplicate.
My tracking number isn't updating. Is that normal during the sale?
Yes, this is common during peak periods. Tracking can take 24 to 48 hours to update once a parcel is collected, and carriers may not scan every stop while volumes are high. If there has been no movement for 7 days, contact us at enquiries@carolina.net.au and we will follow up with the carrier.